Sometimes communication between home care professionals can be similar to the children’s game of “telephone:” The message gets lost in translation. ConcertoCare worked to improve this communication gap between providers and patients using its proprietary Patient3D® virtual platform.

As a result of its work, ConcertoCare received Gold in the Building Bridges category of the Home Care track at the 2022 McKnight’s Excellence in Technology Awards. It also was named Best in Show this year.

Patient3D helps ConcertoCare’s teams with three key tasks that enable them to better deliver and manage care for their patients: ingesting large quantities of complex data from multiple sources; analyzing data to generate insights around a patient’s needs; and managing the care delivery workflow while streamlining communication between care teams, patients and caregivers. ConcertoCare carefully built Patient3D to coordinate communication not only between the care team members, but the patient, as well. 

For example, a patient was enrolled with ConcertoCare in May 2021 after three admissions in one month for congestive heart failure, COPD and altered mental status. This patient had five subsequent admissions for acute respiratory failure, despite having a remote monitoring device in the home. A ConcertoCare provider and pharmacist identified significant medication issues — the patient had multiple prescription medications and had to retrieve them frequently, and the caregiver was unsure of the medications. Using Patient3D to coordinate the workflow, ConcertoCare made weekly visits and worked with the pharmacy to prescribe the appropriate medications, and educated the caregiver on them. 

“Patient3D is a critical part of everything we do at ConcertoCare, supporting our providers at each step of the way and ensuring our patients receive personalized, exceptional care when they need it most,” said ConcertoCare Chief Medical Officer Amy Flaster, MD. “We’re so honored that our technology, and our mission to keep patients safe, in their homes, and out of the hospital, has been recognized by McKnight’s.”

Other winners in the Building Bridges category of the Home Care track: 

Silver: Home Care Providers, Indianapolis, IN, earned recognition for its in-house application, PaSeva.

See a list of all the McKnight’s Home Care winners. Read about the Quality category winners in the Skilled Nursing track on the McKnight’s Long-Term Care News. See a list of all 2022 McKnight’s Excellence in Technology Awards Senior Living track winners here.

The Platinum sponsor of the 2022 McKnight’s Tech Awards + Summit is KARE. Gold sponsors are iN2L + LifeLoop, IntelyCare and Saiva.To view the virtual awards presentation and recordings of the Summit webinars, visit