As one of the fastest-growing home care franchisors in the nation, SYNERGY HomeCare has to be nimble to support the needs of both clients and franchisees. The company is constantly updating its product strategy and pioneering new ways to deliver compassionate care to put its most important people forward, according to Chief Executive Officer Charlie Young. And though challenges like a new joint-employer standard and possible 80/20 Medicaid payment rule loom on the horizon, a person-focused approach helps the franchisor operate at the top of its game, Young told McKnight’s Home Care in a Newsmakers podcast.