When patients’ preferences for care are not taken into account, they are less likely to seek home care use, and pursue doctor visits as well as specialty visits and outpatient surgeries, according to a LeadingAge LTSS Center @UMass Boston study on person-centered care.
One-third of the older (50 and older) adults surveyed reported that their preferences were rarely or sometimes taken into account, with results varying by race.
“When preferences are ignored, older adults are more likely to forgo medical care and report lower satisfaction,” noted Renée Markus Hodin, deputy director, Center for Consumer Engagement in Health Innovation at Community Catalyst in Boston. “New efforts are needed to strengthen and advance person-centered care, particularly for Black and brown people, and those with low incomes.”
The study recognizes the need for interpersonal skills training for providers as they engage patients on care and treatment options. The study also recommends the strengthening of public-facing quality reporting tools, such as the Star rating system used by Medicare.
This article originally appeared on McKnight's Senior Living